Card cancelation,

Good day

I called to request that the card be stopped,in the process I explained to the lady that I suspect it might be misplaced I want it to stopped as soon as I find it i will call to reinstate, before I had completeed my statement the lady had already canceled the card. I am not happy with the service as I fell she should have explained the process and that.. I kindly request that you listen to the call FNB :-) Your Call Reference number is Rb ********** 38876...

As I am not looking to pay for another card when your consultant did not allow me to proceed before canceling my card .

If you can listen to the end off the cal you will hear that I was not satisfied at all.. And she says I need to order another one.