1 reviews | Active since Mar 2009
Card Botch Ups
<p>I app**** for a platinum credit card and cheque card and you guys have just botched it up</p> <p> </p> <p>1. I received TWO credit cards INSTEAD of ONE credit card, ONE cheque card and ONE Petrol Card. WHY OFFER THE SERVICE IF YOU AND THAT RIDICULOUS MR DELIVERY DONT KNOW WHAT YOU ARE DOING?</p> <p> </p> <p>2. Today for some reason my card was declined even though my limit has been increased. I WANT ANY CHARGES TO BE REVERSED.</p> <p> </p> <p>3. I was charged a cash deposit fee on the 17/8/16. To my understanding if I have the combined package I was not supposed to be charged a fee.</p> <p> </p> <p>I WANT ALL ISSUES TO RECITIFED. I HAVE A PREMIER CHEQUE AND PREMIER CREDIT CARD, I CANT AFFORD TO SIT AND BE EMBARRASSED AT STORES AND BE CONFUSED WITH MULTIPLE INCORRECT CARDS.</p> <p> </p>
Good day Caustic,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our Premier complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ********** and ********** .
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good day Caustic,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our Premier complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ********** and ********** .
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)