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Fernand S

1 reviews | Active since Aug 2019

07 Aug 2019, 11:12

Card blocked, unable to unblock it.

My card is blocked since now more than one week for any online payments and international payments. Considering that I am traveling now this is immensely inconvenient.

There was no explanation on why my card has been blocked. An SMS is sent on transactions which indicates to "go to your bank" to sort it out. This is a complete waste of time as the only information that is told you on the branch is to write an email to another address "***". I did that on the 1st of August, with a guarantee of action within 48h. Still no news, it has been 6 days. I am expecting FNB to "log my complaint" in response of this comment but not do anything about it. If this card is not unblocked, the first action that I am taking as soon as I travel back is to close my account.

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Replies (2)
FS
Fernand S's update12 Aug 2019, 17:15
Reviewer Update
Following this email, I got some contacts from FNB, last on the 8th of August at 1pm which said that it was going to be resolved within 24 business hours. It's past that now and no news.
FS
Fernand S's update12 Aug 2019, 17:16
Reviewer Update
Following this email, I got some contacts from FNB, last on the eighth of August at one pm which said that it was going to be resolved within twenty four business hours. It's past that now and no news.