Card blocked for security reasons, not getting through to them

Item: FNB (First National Bank)
Rating: 1
Author: Jan B

<p>I tried doing an online transaction with EasyPay, when it was declined and my card was blocked. After this I had to phone ********** - after 35 minutes of music playing I am still not helped!!!!!!!!!!!!!! I am phoning on my mobile at very expensive rates,!! PHONE ME BACK NOW!!!!!!!!!!!!!!!</p>

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

08 Feb 2017, 11:09

Good day Ms. JANINE-BREET

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply08 Feb 2017, 11:09

Official

Good day Ms. JANINE-BREET

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

Jan B's updateReviewer Update

08 Feb 2017, 11:30

Thank you for the robot answer. 24 to 48 hours won't work for me. I need to use my card NOW

Jan B's update08 Feb 2017, 11:30

Reviewer Update

Thank you for the robot answer. 24 to 48 hours won't work for me. I need to use my card NOW