1 reviews | Active since Jan 2013
Card being blocked on account of FNB's mistake
At approximately 21h50 tonight I processed a debit card transaction which went through very slowly, after which I did another transaction at approximately 22h15. The second transaction declined 2 times, after which I went to draw money, as it was quite an urgent transaction and I was in a hurry. The ATM said that I entered the wrong pin 3 times, in which every time my pin was correct. After that I got an SMS that my card is blocked. In my haste, I had to rush throughout town to borrow money from a friend, as I would be ****ed without any money, especially in an emergency. I am writing exams currently, now I have to go all the way to the bank to reactivate a deactivated card, which was not my fault. I am utterly disgusted with FNB after this incident. It cost me a ****load of diesel and 40 minutes of my time in order to temporarily sort out my finances, now I still have to spend half of my day in the bank tomorrow as well.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887642 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887642 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
