WL
Weibrand L

1 reviews | Active since Jan 2013

13 Mar 2016, 23:08

Card being blocked on account of FNB's mistake

At approximately 21h50 tonight I processed a debit card transaction which went through very slowly, after which I did another transaction at approximately 22h15. The second transaction declined 2 times, after which I went to draw money, as it was quite an urgent transaction and I was in a hurry. The ATM said that I entered the wrong pin 3 times, in which every time my pin was correct. After that I got an SMS that my card is blocked. In my haste, I had to rush throughout town to borrow money from a friend, as I would be ****ed without any money, especially in an emergency. I am writing exams currently, now I have to go all the way to the bank to reactivate a deactivated card, which was not my fault. I am utterly disgusted with FNB after this incident. It cost me a ****load of diesel and 40 minutes of my time in order to temporarily sort out my finances, now I still have to spend half of my day in the bank tomorrow as well.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Mar 2016, 08:58
Official
Hello WLuwes,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 887642 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)