Card Application taking longer than 2 weeks
<p>I app**** for a credit card on the 6/06/2017, they sent me the qoute, and i sent it back within an hour. a week later on the 12th i call in to check and tell them i have not received any feedback, i spoke to Laura and she advised me they were missing my paycheck, i sent it to her immediately while she was on the line. (question is if i hadnt called to check i wouldnt know they were outstanding documents.) a week later ( 19/06/2017) i call in and they advised its been escaleted, the folowing day they still dont know the satus. this is the worst service ive received fromm FNB, usually their service is beyond expectation. but this is very BAD service</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
After sending this complaint, i get a call advising that another qoute will be sent to me to sign and send back, that means in the last 3 weeks nothing has been done and the process is starting from scratch again. This is really bad service and no one i have spoken to has had any solid answers.
After sending this complaint, i get a call advising that another qoute will be sent to me to sign and send back, that means in the last 3 weeks nothing has been done and the process is starting from scratch again. This is really bad service and no one i have spoken to has had any solid answers.