Card and untrained staff

<p>I went to Protea Gardens branch to open an account for my 2 year old. I was served by Lebogang who didn't seem to know a thing regarding your products and the opening of the actual account, this was on the 13 of July. She called a day after I was to come back sign for something and I went. I'm still waiting for the card to date. When I asked regarding the options that would be coming with the account she didn't know and kept reverting back to a colleague. I don't know if this is the new way of treating customers but I am totally not happy with the service. She kept saying that everything will be tried to be opened again on the day I collect the card, which really didn't make sense to me but anyways!!! Send me the card!!! Or should i move the business elsewhere.</p>