Card activations - Zero empathy, correspondence or commitment to resolve the matter

Received my new cheque card on October the 3rd 2024. Attempted to activate it via the QRCode and received an error, subsequently contacted the contact center and was told that FNB had issues withe card activations and it should be resolved within 48hrs. 3 days later checked the activated cards via the banking app and the card still did not appear on my profile. Contacted the support center and was told that no support ticket was created from the initial interaction, where I then insisted that I get a reference RT*** . To date I have received 1 email on the 11th of October 2024 confirming that the issue is under investigation with no apologies or any further correspondence. Recently I have engaged the service desk continuously via the secure chat feature on the banking app talking to Zoe, Babalwa and probably the rest of the entire servicedesk nobody apologies for the inconvenience by default, no-one follows up to inform me of the progress or can even give me a date of resolution, it is clear that there is a take-it-or-leave-it attitude. I am seriously exploring moving my portfolio elsewhere.