IK
Ingrid K
1 reviews | Active since Oct 2016
31 May 2019, 19:53
CARD ACTIVATION PROBLEMS
I was so pleased with the efficient secure card delivery & the efficiency in cancelling my other card. Obviously that was the easy part. I have activated my new card 4 - yes 4 !!! - times and I still cannot use it. I am terrified to try a store as I tried an online transaction which won't work. Terrified to use an ATM - it might swallow the card. So, have no cash and no means to purchase anything - even food. What do I do ? I have wasted my whole day on this !!
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FNB (First National Bank)'s replyOfficial
01 Jun 2019, 08:29 Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
FNB (First National Bank)'s reply01 Jun 2019, 08:29
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***