Card activation/ phone verification

It’s been a month pleading for my card to be activated I was told to make a payment EFT which I did R1200. Until now my device is not verified, I can’t use my account. Calling severally and I was told that the is nothing we can do to verify of activate your card. Like seriously. So the entire FNB can’t verify a device or manually activate card if since you don’t want to verify my phone. It’s so hard to deal with FNB…so painful. You regret. This is painful