CP
Charnay P

1 reviews | Active since Sept 2015

13 Feb 2017, 15:40

Card

<p>I was on a cheque account with the basic cheque card with my name and surname on the card.. Because of personal reasons i had to downgrade to a savings account and the consultant told me that i can still keep the normal card.. So later i opened a new account- also a savings account for saving purposes and received a normal card. <br />Since yesterday 12/02/2017 i noticed that there is unauthorised payments going off on my account and i phoned FNB-the lady immediately cancelled my card to ensure it doenst happen again.. I asked her if i could have the same card with my details on them, and she said i can order it at the branch...</p> <p>Today after work i went to FNB at olympus to request a new card and the lady told me it isnt possible im not allowed to get that card..I want that card with my personal details- to show the difference between the two accounts and because i do not want everyone to know that i downgraded.. It isnt my fault that the card has been cancellled- and its defenitely not my fault that there is unauthorised payments on my account.. </p> <p>Can anyone help me to order a new cheque card like i had before????</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Feb 2017, 10:40
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)