LM
Lebogang M
1 reviews | Active since Nov 2020
10 Jan 2024, 13:14
Card *****
As an FNB client, I experienced a card ***** with FNB on the 31st December 2023 and it was not the first time, and still struggling to get my case resolved, I'm more convinced now more than ever that FNB is not a safe bank, feedback is a problem, how are bank card details to do ***** with betway without authorization from the cardholder, if not an inside job from the bank, my account was cleaned out in minutes, customer service is useless as they don't even have the interest to assist, the call is transferred from one consultant to the next, they don't care how their clients are suffering in the process....
Someone from FNB need to call me.***
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Replies (1)LM
Lebogang M's updateReviewer Update
13 Jan 2024, 08:10My case with FNB has been declined on assumption, no investigation has been conducted because they will be able to answer my questions.
I did not lose my card, i did not get an OTP, I need answers as to how did my hard-earned money leave my account, to be told BETWAY uses a secure banking system, on what's ground was this decision made?
I want my answers?
I want to know who investigated my case, what was done,
I work with victims of ***** every day, I know how ***** the tricks, the phone call, who this people get OTP victims...
SO I want to know how was the transactions from my acc authenticated?
Management must call me; cause call center staff is useless.
***
I did not lose my card, i did not get an OTP, I need answers as to how did my hard-earned money leave my account, to be told BETWAY uses a secure banking system, on what's ground was this decision made?
I want my answers?
I want to know who investigated my case, what was done,
I work with victims of ***** every day, I know how ***** the tricks, the phone call, who this people get OTP victims...
SO I want to know how was the transactions from my acc authenticated?
Management must call me; cause call center staff is useless.
***
LM
Lebogang M's update13 Jan 2024, 08:10
Reviewer Update
My case with FNB has been declined on assumption, no investigation has been conducted because they will be able to answer my questions.
I did not lose my card, i did not get an OTP, I need answers as to how did my hard-earned money leave my account, to be told BETWAY uses a secure banking system, on what's ground was this decision made?
I want my answers?
I want to know who investigated my case, what was done,
I work with victims of ***** every day, I know how ***** the tricks, the phone call, who this people get OTP victims...
SO I want to know how was the transactions from my acc authenticated?
Management must call me; cause call center staff is useless.
***
I did not lose my card, i did not get an OTP, I need answers as to how did my hard-earned money leave my account, to be told BETWAY uses a secure banking system, on what's ground was this decision made?
I want my answers?
I want to know who investigated my case, what was done,
I work with victims of ***** every day, I know how ***** the tricks, the phone call, who this people get OTP victims...
SO I want to know how was the transactions from my acc authenticated?
Management must call me; cause call center staff is useless.
***