Car License Renewal - WORST INITIATIVE

It has been over a month since I started the Process of License Renewal via your Navigate app. Worst Mistake. My license expires today and STILL nothing. I emailed your so called address for queries on this matter and no response on a week now. This is the 3rd time I inquired about the process. Please do not spew that 50% workforce nonsense, we all have it at work and still do better jobs. Least you can do is return communication. Are you going to pay my fines when the grace period is over for my License disc?? Offer a service if you know you can deliver, do not blame COVID for your shortfalls. There are ways to combat bad service. Worst part is that you have my money for this - when am I going to get what I paid for? Your call center is horror central and chatting via your online platform is fruitless. I have been with FNB 15 years now, and this is what you resort to when your clients need you the most.