CAR LICENSE RENEWAL (NO COMMUNICATION OR FEEDBACK.)

I am super frustrated with FNB they offer a service and provide you with no feedback. I did my license renewal through them on the 21.09.2020. (44 Days later and nothing, still no license disc.) I was notified of a block on the 14.10.2020 which i resolved on the 16.10.2020. FNB's app is showing that my license disc is still blocked. I called them they said it was still being processed, i am still waiting. They haven't even updated the app, i have to run after them to find out what's going on, no feedback whatsoever. I called twice this morning the call eventually cut as i was waiting so long. How do i get feedback around here? Who is going to pay for my fines because FNB is taking so long to deliver or even advise what is going on. If i knew i would get such terrible service i would've rather done it myself, not sure how FNB can offer a service they can't even keep up with.