Car license renewal botch-up

FNB has been giving me horrible service lately. Two months to deliver new bank cards (and sending multiple wrong ones in the process). Three months to sort out a 2nd-hand damaged watch I received via the Ebucks store. Now I tried to renew my car license through them in January, but of course they give the couriers my phone number with a few characters switched around, so the couriers can't get hold of me and return my license to the bank. Return to sender happened on the 16th of February. After calling them on the 21st of February (boy FNB are really racking up airtime money through me on FNB Connect), I receive a prompt email reply to say they are looking into it. Of course, to this day, the 1st of March, I've not had a single reply further and my car is on the road *******ly. R199 for the convenience of this service. Boy, do I wish I chose the queue instead.