Cant wait to close all my accounts with this bank ; Rude Premier Consultants

So I earlier today I made 3 payments on my banking app,seeing as to my online profile was only allowing the option to send my OTP to the primary option and not the secondary option.

My app advised that I had reached my limit. I then took to call online banking and I had 2 queries 1. the payment limit and the second was why my online profile was not allowing me the option for a secondary option.

I advised Tebogo of this who was quick to want to ship me off to Digital banking (App). And seeing as to he was from the online division I asked him about the second option(OTP), besides being rudely interrupted when I tried to finish my sentences , he kept telling me what I already know that I have a secondary option for the OTP , I re-iterated to this Tebogo guy that I know that much but I want to know why I was suddenly not given that option when I tried to make a payment and again I was rudely told that I am being transferred to Digital banking ( seeing as to he didn't have the answers to questions pertained in his own division). I then asked him to confirm his Name for me and this time he was just blatantly rude about it but at least he gave it to me.

There is 2 options to this , train your consultants once more on product knowledge or customer service training because I will not allow FNB and its consultants to be rude only because they are failing dismally with product knowledge!