Can't use the tools provided and they don't give the correct info. So what is the point. Time to look around.

It seems ridiculous that one should have to go to the branch to phone the bank itself. But of course that is what happens, because they don't have a toll free number. I have called Forex, ***** and then online banking only to find out that the reason a transaction wouldn't go through was because of the Reserve bank. Yet, no error message. The transaction said approved all along. The vendor was the one who said that it failed to process. I never received feedback about this. I tried to change my OTP details at the ATM only to find I am not registered with online banking. Which I am and have been for countless years. What a mystery. So the branch then changed my inContact details. Problem solved. Well not actually. I don't get push approval notifications on my phone from the app? Why? No answer. I opened an account and am prompted to confirm tax details. I do so on the app and on online banking. When funds were received we transfer them and get a value date, all good, yet we cant access the funds. Over 90min in the branch, yes you heard correctly 6x we phone forex, we were told the account was on hold, no idea why, no notification. The branch then updated our SARS details and problem solved. I asked how to address the digital disconnect, and the branch told me it was hopless. Head office want a record of the customer, how often and more. So nothing gets done, yet they see this the whole time. I will let you see the pattern. Today I went to a different branch to draw money from cardless withdrawals, to be told that I had exceeded the limit. Yet it was the limit. In total I performed the same thing over 6x again(FNB's magic number) before the online banking consultant said it was an OTP problem. Aha another disconnect. She rectified that and assured me it would work. Still not, you have exceeded your limit. When I asked how to resolve this she said to send a message to inContact. I would have preferred that she swore at me. Just out of curiosity, I tried the same thing on my wifes profile and was given the error update your details. My wife's details haven't changed since she opened the account. I have more if it will help. No solutions are offered. I can't access cash from my account through no fault of my own, yet no one says, lets get you the cash. Its our problem, we will waive the fees. Silly me. Imagine, what wishful thinking. How horrible to feel so powerless. The last thing I want is a phone call telling me how sorry the bank is. Its sorry it got bad press. I don't want an apology, but rather a solution and answers about the platform that is not working and how it will be fixed. If I can't get that then its an easy fix on my side after 30+ years with FNB