Can’t use app what must I do -
Customer for over 40 years. Been using app since inception. Last night can’t get into app. Must update. Can’t update as only for IOS 16.0 my phone can’t go beyond 15.8. Spent much time phoning - spoke to Shonisani and Boningkosi. No help provided. Can’t assist. I now can’t bank. Pensioner with one phone no branches nearby. No empathy or any kind of solution. How must I access my money, pay someone, get balances? Shame on FNB I wish I could give them minus a million star rating
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Replies (1)'s updateReviewer Update
14 Sept 2026, 16:07FNB gave no warning to customers that within less than one day they may not be able to access the banking app. What kind of business does that! No communication, no warning, just cut off with customers’ entire banking suddenly inaccessible. This is the MOST callous and outrageous treatment any organisation could do to its customers. This is surely a case for the banking ombudsman .
's update14 Sept 2026, 16:07
Reviewer Update
FNB gave no warning to customers that within less than one day they may not be able to access the banking app. What kind of business does that! No communication, no warning, just cut off with customers’ entire banking suddenly inaccessible. This is the MOST callous and outrageous treatment any organisation could do to its customers. This is surely a case for the banking ombudsman .