Can't transfer my own funds

I cannot transfer my daughter's funds out of her 1st savings account. I was told FNB has changed systems and we have to go into the branch to remind the account. After speaking to 2 consultants on the secure chat (which doesn't work very well. Consultants say goodbye when I'm still trying to chat to them) and phoning in I'm told I have to go into the branch. I was also told that I wouldn't be able to view the account but it's still on my profile and never left. I just cant transfer from the account as it doesnt show up on the transfer list. I needed to access thise funds yesterday already but how I dare I want to access my own money! I'm fuming!