Can't transact on my new premier cheque account

I was offered a premier cheque account over the phone, i have my business account, my two children account and a ond account with fnb. Was never told to submit my ID and proof of residence at fnb. The only thing i was told is to give it to the courier company which I did. I got paid today, i moved money from my old account to fnb. The message I am getting on the app says i cannot transact. I'm tired of being *****ed by fnb all the time. Close that account, and transfer me my money. Premier banking desk cannot assist me, i must wait for 8, what the fuuk is that. S*it!