Cant speak to the write people at fnb. People dont want to work always trf the call

My son J.M Kotze is dileksie. He struggle to speak engelish. First the people dont understsnd him. Second they keep transfer him to somebody else. I try to speak on behalf of him thats why I write also the review. He is under bebt review. He accidently trv R1000 to his revolving loan. He was on the 21st August to the branch at 14th avenue they let him call the write people. The people on the phone said it will be reverse take 5 to 10 working days to show in his acc. He is really fedup because Every time we looks like must go to the branch to sort out. I am a pensioner and he disleksie so please dont dont take a loan acc out on FNB