Cant see eBucks Level, no help from call centre.

I hold a Premier Fusion Account with FNB. I was contacted by their contact center to move to the Premium account in order to maximize eBucks points, which I did. Over the past year I have accumulated 10 900 eBucks. On 11 August hubby and I were on our way back from JHB and he said we should redeem our On The Go meal at Mooi 1 Stop. To my disappointment I was not able to redeem anything as I could not even check what level of eBucks I was on. Never the less hubby had a free meal and I paid for mine (R60).

Today, 12 August I call eBucks after trying to check my level on both the banking app and the eBucks website. I speak to Khungeka Mudau who tells me she can see my level on her side so i should be able to see it on my side as well. After me telling her I am using my PC to view my eBucks account on both the website and my phone app she says i should log off and log on again... still nothing.

Then she says try the banking app, I reported on what icons i see under the eBucks rewards tab as per her request and she says but she can see it..... BUT I DONT!!!!!! Then she asks whether i have changed my account in the last month, to which i reply i had upgraded more than 6 months ago.

We then repeat the process of logging off and on again, both on my phone on the app and on my PC... STILL UNABLE TO SEE THE LEVEL OR CLAIM ANY REWARDS!!! So I tell Khungeka Mudau i still cannot see any details on rewards or level i am on and she cuts the call!!

I moved from Standard Bank to FNB because of ****ty service from the prior and to earn eBucks with FNB... would appreciate if someone more knowledgeable than Khungeka Mudau can contact me to resolve this matter