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DK
Derick K

1 reviews | Active since Oct 2018

31 Oct 2018, 11:10

Can't resolve a techinical issue and bad communication to boot.

I've had a technical issue with my digital banking for two weeks now. I've phoned the call centre four times, I've sent messages to the complains department, spoken to my personal banker and been promised call backs on multiple occasions.

The issue still persists and I haven't received a single one of the promised calls.

It's now month end I'm unable to make most of my payments without going to an ATM, all while FNB happily charges me for services they're failing to deliver.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Oct 2018, 12:02
Official

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

DK
Derick K's update31 Oct 2018, 12:14
Reviewer Update
I've just received a response from Digital Banking completely worsening the situation. Rather than helping me I've been told a lie about my mobile number not being able to receive messages despite the fact that I have been receiving messages from multiple companies including eBucks! How is that possible? Even worse, instead of trying to offer some kind of solution, I'm just told the following. Should you require further assistance please do not hesitate to contact us via e-mail, or telephonically on ********** . Of course I require further assistance! This is basically FNB telling me to get stuffed. I'm highly disgusted.