Can't port out of FNB Connect!

Item: FNB (First National Bank)
Rating: 1
Author: Dominic S

I want to port my number back to Vodacom, away from FNB Connect. Vodacom are simply not getting a response from you when the port request is made. You are in breach of Number Portability Regulations and a formal complaint will be laid with ICASA if this is not resolved by 16h00 on 08/12/2017. This is completely unacceptable and against the law. I will include the FNB Connect number I want to port out from FNB Connect in the account/reference field that is sent to you privately when I complete this complaint.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

08 Dec 2017, 10:36

Hello Prodigal,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

FNB (First National Bank)'s reply08 Dec 2017, 10:36

Official

Hello Prodigal,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

Dominic S's updateReviewer Update

08 Dec 2017, 14:50

Okay, received a call from Dominic at FNB Connect, he explained I had done the SMS port request incorrectly. I have completed it again correctly and still no porting confirmation SMS. The regulations state the response must be within 1 hour. It's double that time already. Complaint still unresolved.

Dominic S's update08 Dec 2017, 14:50

Reviewer Update