1 reviews | Active since Jul 2017
Cant port out from FNB Connect / Mobile
FNB connect can’t seem to port numbers out of their network. I have tried countless times or wait i did count make that 12 times and i am still stuck with a FNB connect sim. here is the list of people i spoke with at FNB connect that still to this day haven’t gotten back to me and helped to resolve my issue.
Lerato Mafatsha Vuzi Mpongje David Dunywa Megan Stevens Cynthia Mofhad Rose Katleho Thlathla Michelle Padayachee (team leader) Muzi Mashati / Mashato (team leader) Pamela Nkwowane
#ref R ********** 6947 #ref RM ********** 25529 #ref 122710
My number has still not been ported, I get the run around from all the consultants but the best part of all is that each time i get a different response to the question.
How to port out of FNB
Some say you have a outstanding balance of 0.02c on a pre-paid number so we can’t port you. Some say you are on pre-paid so the number is available to port and the problem is with the new service provider Some tell me that i must call FNB once i submit the porting to take place and notify FNB as to that request because they can’t release the number if I don't make a confirmation call. Someone told the only way to port is with the SMS sent to PORTME# function Some say your number must be with FNB longer than 60 days or it won’t port.
CAN SOMEONE TELL ME WHAT THEY WILL DO TO PORT MY NUMBER?
That’s Not My Job This is a story about four people named Everybody, Somebody, Anybody and Nobody. There was an important job to be done and Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about that, because it was Everybody’s job. Everybody thought Anybody could do it, but Nobody realized that Everybody wouldn’t do it. It ended up that Everybody blamed Somebody when Nobody did what Anybody could have.
Regards
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
