Cant open account - no help

Item: FNB (First National Bank)
Rating: 1
Author: Theo T

been trying to open an account for over 2 weeks. I initially called and was pomised it would be done in a few minutes. Its now 2 weeks later...I tried calling in twice to follow up, but people just transfer me to the next dept with no assistance. Not sure what to do from here...Imagine if it starts off like this.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

28 Aug 2018, 08:59

Good Day Theo ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply28 Aug 2018, 08:59

Official

Good Day Theo ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Theo T's updateReviewer Update

20 Sept 2018, 13:14

Eventually someone called an managed to open. But the service has still been very broken and painfully slow. Incorrect info given and call centre agents ignore me and purposefully drop my call. I now cant put my property business onto FNB - I requested cancelation and they don't want to help me cancel. Account never used - its just so hard. The call centre is permanently high call volumes.

Theo T's update20 Sept 2018, 13:14

Reviewer Update