Cant link account to my fnb profile??

Have an overdraft account that has been converted to a loan account. Since it has been done nearly a year ago, no call centre can assist me in linking the account to my fnb profile to view my debt and manage it accordingly. The account was visible for one day and disappeared. Eventually I walked into fnb three rivers, they also cant assist without me even entering the branch, thats what i got told at the door, eventually the lady took me inside and phoned fnb online banking after insisting i am not calling them on my cellphone at my cost again, then they let me call within there branch, have been transferred 4 times to wrong departments as each time no one can help. I slammed the phone down eventually and the lady told me rather contact hellopeter, *** advice is that? No one even offered to look on their pcs my id number or anything, just told me we cant help? Ehat are branches for then, just to open accounts and make money, Leading me to think the loan account is an independent account thus i can close my fnb cheque account as i bank with Capitec for many years. Worst bank ever and expensive! Email me should you have a way to resolve this problem.