CANT HELP! POOR SERVICE! CANT TRUST!

on the 14/6/2015 i had an incident where my cell and card got ******, i was at an event in the late evening. unfortunately the person who stole my card withdrew all my money at numerous ATM' early hours of the morning.<br> <br> i was only able to report the incident the next day as i did not have a cell on me or did not even know the number.<br> after 4 weeks waiting for a response from the ***** department as they were doing the investigation, they hold me responsible and liable for the transactions, because i did not report it immediately and they say \we confirm your card was not retained by the ATM and was ****** by someone that offered me assistance at the ATM when your pin was shoulder "surfaced\"". \"" - that was not what had happened! <br> if FNB done a \""proper\"" investigation they could even pulled out CCTV footage from the ATM's that the ***** was withdrawing from as proof that my card was ******. this is really poor service how can we trust a bank who cant take care of their clients? this is really upsetting "