Can't get through to personal loans department

I am an FNB account holder and I am waiting for feedback on a personal loan I have. I have paid the loan up in large chunks and want the monthly installation to reflect the good paying. This is all standard and the twice that I have been into the bank (Richards Bay branch) the employee's agreed and app**** for the revised instalment amount.

The problem is, I have spent collectively close to three hours in the last week just trying to get a hold of anyone in the personal loans department. I can get through to sales in approximately three minutes but no one can answer on the number given for loans.

I have had to physically go into the bank as my first application was ignored and then I went back and they said no longer than 48 hours, its a week and a half and still no news for the SECOND time.

I have however, been phoned for a new credit card by FNB in the interim. I have no words.

Would FNB please contact me soonest. I dont know how else to contact you guys and no one in the bank can help me.

I am fed up.