Cant get Online Banking profiles resolved.

We have had our business accounts with FNB since 1997, my personal accounts since 1984, and numerous accounts since. To the bank this is irrelevant w.r.t. service etc. If you want loyalty get a dog! we have needed to accept this. Similarly if you are an employee... the bank has a preference to ''exchange you'' for a digital solution/App. Your customer service, attitude and Cost to company, therefor would influence your date. We have a simple request to link our CC account with our other banking profile. One month later and numerous mails and phone calls this cannot be done. The Online Banking Div. sends us to the CC Div. who in turn send us back to Online Banking who now have a change of heart and send us to our Business Banker. We all know the drill...umpteen dropped calls, numerous ref.no's ( also irrelevant but seem to give us a sense of hope) and Anthony,Thobeka, Mhanoatshi,Nicole,Timothy,Floyd and many others are still employed? Shame on you all! Ironically your incompetence, in not being able to fulfill your customers requirements and perform your responsibilities, have given you more s... to sort out, staving your irrelevance. Waite, if you've still survived your bosses intentions to get rid of you....beware AI certainly will.For anyone maybe interested in resolving CAS 654456-F1L1Z0, RP***,***,RC***,SCC3voice*** PLEASE HELP!