JO
Juan O
1 reviews | Active since Apr 2010
29 Nov 2021, 10:32
CAN'T GET MY REVOLVING FACILITY CLOSED!!!!
Can't close my revolving facility. It is costing me money every month and and don't use it at all. I have sent emails, tried the online contact us form and now I have been on the phone for more than 30 minutes just being passed from one department to the next to the next to the next and no one is assisting me!
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Replies (4)0
Replies (4)JO
Juan O's updateReviewer Update
29 Nov 2021, 11:03This is so funny...."the relevant department will provide you with feedback" is where the issue starts and ends.....they never give you feedback!!
JO
Juan O's update29 Nov 2021, 11:03
Reviewer Update
This is so funny...."the relevant department will provide you with feedback" is where the issue starts and ends.....they never give you feedback!!
JO
Juan O's updateReviewer Update
29 Nov 2021, 16:22Don't want to lie to you but I have not even gotten as much as a phone call....really terrible service!
JO
Juan O's update29 Nov 2021, 16:22
Reviewer Update
Don't want to lie to you but I have not even gotten as much as a phone call....really terrible service!
JO
Juan O's updateReviewer Update
30 Nov 2021, 21:07So here is what is the latest on this; month end lapse has happened so additional monies got deducted for having these accounts and that is exactly why I closed them in the first place. Still has not been closed even after logging complaints all over the show....really terrible service!
JO
Juan O's update30 Nov 2021, 21:07
Reviewer Update
So here is what is the latest on this; month end lapse has happened so additional monies got deducted for having these accounts and that is exactly why I closed them in the first place. Still has not been closed even after logging complaints all over the show....really terrible service!
JO
Juan O's updateReviewer Update
01 Dec 2021, 12:24latest update; 3 days later still not resolved! Still not settled even though I gave them permission to settle it including the latest monthly fees. Which should not be for my account as I have been struggling for a week to close down the account.....this is possibly why FNB is rated the worse bank on HelloPeter....my first time trying to close/settle an account at FNB and this is a terrible experience!
JO
Juan O's update01 Dec 2021, 12:24
Reviewer Update
latest update; 3 days later still not resolved! Still not settled even though I gave them permission to settle it including the latest monthly fees. Which should not be for my account as I have been struggling for a week to close down the account.....this is possibly why FNB is rated the worse bank on HelloPeter....my first time trying to close/settle an account at FNB and this is a terrible experience!