1 reviews | Active since Jun 2023
Can't get my fusion card even if I go to the local Branch.
I app**** for a FNB aspire fusion account on Friday 26/05/2023. The following week I was asked to send last 3 payslips to finalise account. I send the Payslips and phoned to make sure the slips have been received. I was told to give it 48hours and I should get a notification that the account has been finalised. after hearing nothing from them I phone again the 05/06/2023. I was told that the account had been finalised, they will escalate the matter so I can receive my notification and arrangement can be made to send my bank card. It is now 2 days later and still no contact. I phoned them again and they said that they will escalate a second time and that escalation can take up to 5 days and that there is no alternative method of getting this resolved.
FNB has not started this relationship of very well.
I was told that the card will be delivered and that the courier will be in contact. I recieved no communication from any courier. A week past and then I got a message on the app telling me I missed my delivery and I should reschedule so the card can be delivered. This is not good, not good at all. How hard is it to deliver a Bank card.
I tried using the in app chat, I was transferred, I don't know how many times, before someone assisted me. After checking my profile, she asked for my address and my contact details. How did they deliver the first time if they don't even have this information on the system?
Please send me my card!
I was told that the card will be delivered and that the courier will be in contact. I recieved no communication from any courier. A week past and then I got a message on the app telling me I missed my delivery and I should reschedule so the card can be delivered. This is not good, not good at all. How hard is it to deliver a Bank card.
I tried using the in app chat, I was transferred, I don't know how many times, before someone assisted me. After checking my profile, she asked for my address and my contact details. How did they deliver the first time if they don't even have this information on the system?
Please send me my card!