Can't get assistance on Internet Banking locked out

I am in Ireland for work.

I have been locked out of my FNB banking app. I was stressed and put the password in wrong 3 times.

I had to get two new cards sent out to me a few months ago. I was able to activate my bank card but never able to use it in a shop with the pin. This wasn't a problem because I could use the online banking to transfer money as I needed.

The instructions to reset my online banking password involve using this card and pin. Because I was able to use the intenet banking but not the card up until now I cannot remember the card pin. The only way to get it is through the app.

I've tried calling FNB from Ireland to resolve this and only encountered quite abrubt and unhelpful staff who tell me to use the card and pin. The next step they tell me, is to present myself at a branch, which is not really an option.

Can I get someone to help me with this? I can present myself somewhere in Cork for Identification if necessary or I can do it with online verification. This has been ongoing for some weeks now and is creating major issues.