1 reviews | Active since Sept 2014
Cant get an answer
I have app**** for credit with FNB but I get told no as I supposedly owe them money I have been asking for 8 months what I owe so that I can get it sorted but I just get sent from pillar to post. I have been to the Woodmead branch to try and get sorted it but I was told that they cant do anything about it.<br> <br> What amazes me is that other banks are prepared to assist me but FNB treats me like dirt. I pay a fortune on bank charges (R890pm) but yet if I request a loan I get rejected due to the money I owe them yet they cant tell me what its about!!!<br> I even have a mail from them telling me I don't owe them anything yet I do!?<br> <br> This is so frustrating and the best part is that nobody even attempts to sort it.<br> I have complained on hello peter and on the FNB website numerous times but nothing gets done.<br> Brilliant service from FNB and then they will do the usual old line on this web site stating that they will sort it out when in fact they don't even bother tom call!!!!!
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 666133.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 666133.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
