Can't get a hold of FNB (call, as usual) and they can't even email back!

Called in on 12 November and could not get through (as is usually the case with FNB). Either you phone and they direct you numerous times to other departments or you just cannot get through - this has not changed in years! I needed a balance urgently (over the phone) as I wanted to settle an account.

Worst part is - then sent a follow up email that same day and got an automated response back saying they would get back within 3 days. See below:

Good day

Thank you for your email. Our business hours are Monday to Friday 08:00 am to 16:30 pm. Your request will be responded to in the next three working days.

To this day (21 November) - Nothing! But I needed this balance URGENTLY.

I must say FNB, your service and client care has dropped dramatically over the past few years. There is just something amiss with FNB!

To give you an idea of the difference - called into Standard Bank yesterday and thye did a security check and immdeiately gave me two account balances over the phone, done! FNB can't even get this right (can't call in or email either). What are you supposed to do then???

This is what separates the banks that will succeed and banks that will fail. Currently, there are banks doing a much better job FNB, I would lift your game as there are other much more service orientated banks coming out lately and if you are old, stale in your thinking and ego and believe everyone needs YOU, you will be left by the wayside.

There is Capitec, Thyme, Discovery who are all going digital and seamless. Why do we need to put up with your disregard for service???