Can't get a hold of anybody, and even if you can, they're don't care about customers

I have no idea how this bank stays in business. I'm a private clients customer, but my "private banker" is useless. When he DOES decide to reply, all he says is that he's looking into it, but then doesn't ever get back to me. Looking into it isn't a solution.

When I try calling the private clients phone number, there is a hold time of more than an hour. I tried once yesterday and once today and gave up after more than an hour each time.

On top of that, I've been trying to change my passport number they have on file for months, and I've sent them everything they've asked for. They STILL haven't figured out how to punch a few numbers into their system.

My credit card doesn't work at the toll booths, and they can't figure out why. That's pretty annoying. It works everywhere else, and it's a South African FNB card. It SHOULD work.

And my wife's credit card on the same account just stopped working. It's in good standing and always paid up monthly. We can't get a hold of anybody to try to fix it.

Pathetic.

If anybody is reading this and thinking about using this terrible bank....don't. Just hide your money under a mattress.