Can’t get a call center agent on the line before airtime gets finished

Item: FNB (First National Bank)
Rating: 1
Author: Candice R

Good Morning

Please may someone from debit orders call me back I am so tired of continually calling FNB call centre and have to continually load airtime and not been assisted with my problems.

Thank you Candice

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

29 Apr 2019, 11:22

Good Day,

We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference.

A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply29 Apr 2019, 11:22

Official

Good Day,

We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference.

A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

Candice R's updateReviewer Update

30 Apr 2019, 08:33

Still have not been contacted by the debit orders department to do a reversal on one account I’m still waiting for a call back

Candice R's update30 Apr 2019, 08:33

Reviewer Update

Still have not been contacted by the debit orders department to do a reversal on one account I’m still waiting for a call back