AJ
Amanda J

1 reviews | Active since Dec 2014

22 Nov 2016, 07:16

CANT FIND MY ACCOUNT

<p>On the 21 November 2016 I logged into my online banking to check my accounts and what the hell my INVESTMENT ACCOUNT is not there. So I called online banking to check maybe there is a technical problem they then refer me to the investment department. I speak to someone there and they tell me alot of customers have been complaining but there is nothing they can do about it. Nobody knows what is going on or what happened he can forward the complaint to the manager but nothing can be done. Who THE HELL DO THEY THINK THEY ARE?????????? MY OWN BANK THAT I TRUST GIVES ME SUCH BULL**** AS A REPLY??????????? We depand on the banks to keep our money safe and this is the response I Get. I have no idea where my money is I have no control.. this is my money. I have totally lost faith in FNB and I want answers. I cannot bank with People that do as they please with customers accounts. that is a vilataion. I am so angry and dissapointed ingaine if I didnt check and wanted to access my account I would not of known what was happening................. I want answers and to close my accounts. I rather move to another bank where people know what is going on.. and dont just invade your accounts.</p>

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Nov 2016, 09:14
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

AJ
Amanda J's update22 Nov 2016, 09:43
Reviewer Update

I want a response and the matter sorted before the close of business today... You know we think we protecting ourselves from the ********** out there, but funny enough its right with you people " FNB". The fact that soembody went into my account made changes is FRUAD TO ME NO MATTER HOW YOU PUT IT. This is *******.

AJ
Amanda J's update23 Nov 2016, 13:35
Reviewer Update

SO yesterday I received a call fromFNB apologising told me if I dont get a response in the afternoon I will definatelly get a call early this morning it is now 1.34 and nobosy has contacted me.. I am so angry because Ive checked my online banking and see nothing has been done... what the HELL IS GOING ON WITH FNB??????? I AM AT MY WITS NOW AND MOVE TO TAKE THIS MATTER FUTHER!!!!!!!!!!!!!!

FNB (First National Bank)
FNB (First National Bank)'s reply23 Nov 2016, 14:07
Official

Good Day

We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with your Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)