Cant even do their Job

I visited the bank for the closure of a credit card which I no longer use. When I get there the host gives me a ticket and goes to sit before I could even get to the bench. He realizes this then offers me the seat. I got assisted within a few minutes and I was then told to complete a form and we would then go to the phones to complete the closure. Minutes later I am then told to complete a form which I can send to their card division. I start to complete the form and the first line says the form must be completed by staff. Then it says the form must be faxed ? I thought Fax machines was dead. I have used FNB in a couple of forms over the last few years but at no point was the journey ever good. The people side of their business is **** and they really need to review how they do things. The credit card is still open because I have to go in work hours to the branch. I have the form but I think it is crazy to expect me to go back to a branch with staff that work like that. I would like an email address where the form can go and the card can be close.d