Cant downgrade my account
account was upgraded to private clients without my consent. later then re downgraded to premier after a week or so. I now have requested to be downgraded to gold, but have not yet heard anything back from the credit card department 2 weeks running. My account is a packaged deal and only my cheque account has been downgraded. please can i downgrade my account ASAP before it gets cancelled instead of just downgraded. This is also poor service from the premier side as i am still a premier member for the time being.
Good Day Picota ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Picota ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***