cK
charles K
1 reviews | Active since Aug 2010
29 Feb 2024, 15:35
Cant do definite reversals really
I made an honest mistake payed money into the wrong account spoke to an adviser to reverse the money they told me it can be done wil cost R300 odd rands wil take 20 days and might not even be possible how horrible is this that it can not be done but with other banks you have a revise button on the app actually feel like moving to another bank because they cant even help with a mistake that was done There words to me To reverse an EFT payment, you need to complete a payment reversal form, you will be charged R325.50 whether the reversal was successful or not, a reversal is not guaranteed and it can take up to 20 working days. so u can even loose money how disappointing fnb is actually
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Replies (6)0
Replies (6)cK
charles K's updateReviewer Update
29 Feb 2024, 15:54Dear Valued Customer
FNB High Priority Complaint reference @&$&@&& has been sent to Customer Resolution Centre. ***.
We will endeavor to resolve your complaint within five (5) Business days.
A Service Advisor will contact you within 24-48 Business hours to discuss your complaint. So is it not important enough to get comunications right away
FNB High Priority Complaint reference @&$&@&& has been sent to Customer Resolution Centre. ***.
We will endeavor to resolve your complaint within five (5) Business days.
A Service Advisor will contact you within 24-48 Business hours to discuss your complaint. So is it not important enough to get comunications right away
cK
charles K's update29 Feb 2024, 15:54
Reviewer Update
Dear Valued Customer
FNB High Priority Complaint reference @&$&@&& has been sent to Customer Resolution Centre. ***.
We will endeavor to resolve your complaint within five (5) Business days.
A Service Advisor will contact you within 24-48 Business hours to discuss your complaint. So is it not important enough to get comunications right away
FNB High Priority Complaint reference @&$&@&& has been sent to Customer Resolution Centre. ***.
We will endeavor to resolve your complaint within five (5) Business days.
A Service Advisor will contact you within 24-48 Business hours to discuss your complaint. So is it not important enough to get comunications right away
cK
charles K's updateReviewer Update
29 Feb 2024, 16:59Your Complaint ***NF has been assigned to Customer Resolution Centre. We're looking into it and will contact you shortly. Shortly and it is an hour later still no call
cK
charles K's update29 Feb 2024, 16:59
Reviewer Update
Your Complaint ***NF has been assigned to Customer Resolution Centre. We're looking into it and will contact you shortly. Shortly and it is an hour later still no call
cK
charles K's updateReviewer Update
01 Mar 2024, 14:56And yet still no response as they stattend will contact you shortly
cK
charles K's update01 Mar 2024, 14:56
Reviewer Update
And yet still no response as they stattend will contact you shortly
cK
charles K's updateReviewer Update
01 Mar 2024, 16:02And yet 24 hours later no response from FNB to assist with the problem that could have been resolved if they only had the function how disappointing it is to know that you as a customer is just yet another nr to them
cK
charles K's update01 Mar 2024, 16:02
Reviewer Update
And yet 24 hours later no response from FNB to assist with the problem that could have been resolved if they only had the function how disappointing it is to know that you as a customer is just yet another nr to them
cK
charles K's updateReviewer Update
01 Mar 2024, 17:40And still this is there answer Dear Mr.Knoetze
We acknowledge the receipt of your complaint reference ***NF.
We understand how you feel about our current payment reversal process, currently it is the only process in place that you complete a form , email it back on the email address on the form and the process takes 10 days to be completed and reversal is not guaranteed but the bank will charge you R326.00 regardless of the outcome.
Are we truly happy about the service we get from the utter bull dust they just take advantage why can other banks reverse but they cant and the best part it was accedently payed into westbank witch is also part of them so how the hel cant it be done
5 stars for poor poor poor service
We acknowledge the receipt of your complaint reference ***NF.
We understand how you feel about our current payment reversal process, currently it is the only process in place that you complete a form , email it back on the email address on the form and the process takes 10 days to be completed and reversal is not guaranteed but the bank will charge you R326.00 regardless of the outcome.
Are we truly happy about the service we get from the utter bull dust they just take advantage why can other banks reverse but they cant and the best part it was accedently payed into westbank witch is also part of them so how the hel cant it be done
5 stars for poor poor poor service
cK
charles K's update01 Mar 2024, 17:40
Reviewer Update
And still this is there answer Dear Mr.Knoetze
We acknowledge the receipt of your complaint reference ***NF.
We understand how you feel about our current payment reversal process, currently it is the only process in place that you complete a form , email it back on the email address on the form and the process takes 10 days to be completed and reversal is not guaranteed but the bank will charge you R326.00 regardless of the outcome.
Are we truly happy about the service we get from the utter bull dust they just take advantage why can other banks reverse but they cant and the best part it was accedently payed into westbank witch is also part of them so how the hel cant it be done
5 stars for poor poor poor service
We acknowledge the receipt of your complaint reference ***NF.
We understand how you feel about our current payment reversal process, currently it is the only process in place that you complete a form , email it back on the email address on the form and the process takes 10 days to be completed and reversal is not guaranteed but the bank will charge you R326.00 regardless of the outcome.
Are we truly happy about the service we get from the utter bull dust they just take advantage why can other banks reverse but they cant and the best part it was accedently payed into westbank witch is also part of them so how the hel cant it be done
5 stars for poor poor poor service
cK
charles K's updateReviewer Update
01 Mar 2024, 17:52We acknowledge the receipt of your complaint reference ***NF.
We understand how you feel about our current payment reversal process, currently it is the only process in place that you complete a form , email it back on the email address on the form and the w cprocess takes 10 days to be completed and reversal is not guaranteed but the bank will charge you R326.00 regardless of the outcome. This im my problem im not well in pain going into an operation on Monday did a payment while on mends and fnb just feels n @&$&@ about a mistake now i cant pay my cars because of this mistake
Yet another respond witch actually states that we will take money and it might not work
We understand how you feel about our current payment reversal process, currently it is the only process in place that you complete a form , email it back on the email address on the form and the w cprocess takes 10 days to be completed and reversal is not guaranteed but the bank will charge you R326.00 regardless of the outcome. This im my problem im not well in pain going into an operation on Monday did a payment while on mends and fnb just feels n @&$&@ about a mistake now i cant pay my cars because of this mistake
Yet another respond witch actually states that we will take money and it might not work
cK
charles K's update01 Mar 2024, 17:52
Reviewer Update
We acknowledge the receipt of your complaint reference ***NF.
We understand how you feel about our current payment reversal process, currently it is the only process in place that you complete a form , email it back on the email address on the form and the w cprocess takes 10 days to be completed and reversal is not guaranteed but the bank will charge you R326.00 regardless of the outcome. This im my problem im not well in pain going into an operation on Monday did a payment while on mends and fnb just feels n @&$&@ about a mistake now i cant pay my cars because of this mistake
Yet another respond witch actually states that we will take money and it might not work
We understand how you feel about our current payment reversal process, currently it is the only process in place that you complete a form , email it back on the email address on the form and the w cprocess takes 10 days to be completed and reversal is not guaranteed but the bank will charge you R326.00 regardless of the outcome. This im my problem im not well in pain going into an operation on Monday did a payment while on mends and fnb just feels n @&$&@ about a mistake now i cant pay my cars because of this mistake
Yet another respond witch actually states that we will take money and it might not work