Cant do anything if your money has been ******

On 1 May 2015 we paid a fee towards a service from Leisure Travel - Travel Quest. We canceled the entire <br> Contract on the 4h of may 2015. then requested a reversal of the money, they refused to do so without me giving them my CVV number, i then Phoned FNB ***** department , Francois then immediately cancelled my CCard.<br> <br> the Company Travel Quest still refusing to give my money back and said FNB can do the Clawback, i sent them mails stating the cancellation and Clawback and refusal of returning the money unless i provide the CVV number only to get shot down twice by FNB stating<br> <br> \With reference to your request to cancel the debit in favor of LEISURE TRAVEL we regret to advise that we are unable to assist you with your request as the debit agreement is between you and the supplier.<br> <br> We therefore request that you contact the supplier directly in order to cancel the agreement.<br> The agreement was canceled and no refund!"<br> <br> What is the use of having a ***** department if they allow ********** actions "