Cant do any online transactions!!!!

For some reason my profile got blocks so which meant i could'nt access my banking app. I then tried resetting my password as per instruction 4 times. Each time a confirmation pop-up displayed saying my password has been changed. But its still not working!! I called the RMP private line twice who said i have to contact online banking. Eventually when i called i was kept in a endless loop by this annoying Voice assistance who never transferred me through to an agent. I called RMB private line again who said i must rather do it via the FNB website. Now when i eventually try this route i get an error message saying the service is unavailable. What the hell is going on!! I cant do any online transactions!!

Please fix this asap.