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Ongeziwe M

1 reviews | Active since Nov 2017

08 Nov 2017, 09:26

Cant deposit because i had 200r notes

This morning i stand in a que from 8 waiting for the bank to open so can deposit my sisters money i had 800 needed to deposit 700 and the lady in teller two in Fnb Smith street in durban said i cant deposit must leave the bank and go look for the change and deposit outside is that how customers are treated as she was the only tell this morning .

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Nov 2017, 10:22
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)