Can't delete old registered device cellphone to create future dated payments

Item: FNB (First National Bank)
Rating: 3
Author: Frans R

FNB i can't do future dated payment as my old device cellphone is still registered i upgraded in the mean time can't do that on my new phone' i can't deregister a device either from the banking app or website

Helpful (0)

Replies (4)

Frans R's updateReviewer Update

22 Jan 2019, 15:50

Unverified Device it's a new cellphone

Frans R's update22 Jan 2019, 15:50

Reviewer Update

Unverified Device it's a new cellphone

Frans R's updateReviewer Update

22 Jan 2019, 15:51

Please login to the FNB App to verify the login won't get pass ALLOW

Frans R's update22 Jan 2019, 15:51

Reviewer Update

Please login to the FNB App to verify the login won't get pass ALLOW

FNB (First National Bank)'s replyOfficial

22 Jan 2019, 16:18

Good Day Frans,

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)

FNB (First National Bank)'s reply22 Jan 2019, 16:18

Official

Frans R's updateReviewer Update

23 Jan 2019, 07:14

I managed to fix the problem deleting devices from my old devices the complaint can be closed Thank you

Frans R's update23 Jan 2019, 07:14

Reviewer Update

I managed to fix the problem deleting devices from my old devices the complaint can be closed Thank you