Cant complain about service as there isnt any at all.... Shouldve stayed at my previous bank

I have moved over from another bank to FNB as i was not getting the assistance i needed. Since day 1 there was trouble, evenetually it was sorted out. Now, I booked a ticket on the Ebucks Travel app to unlock the Bonus Slow Lounge visits but apparently i do not qualify. On the e-bucks app however i followed the procedure and chose "click here" to unlock slow lounge visists and nothing is unlocked. This is false advertising and very very very poor custormer service. I have contacted the call centre and was transferred to 5 different people and then i got cut off. What kind of service is this???? Please can someone with the know how to do their job contact me urgently. I will go all over social media with this if not resolved.