AH
Andre H
1 reviews | Active since Sept 2012
03 Jan 2019, 21:31
Cant Close FNB Revolving Loan
Cant close FNB Revolving Loan online as the consultant explained to me today, the close/settle option does not appear. I explicitly asked them to do it over the phone as I settled it and now I was forced to lower it to the minimum value of R5000 online and incur another R162 admin fee. Please fix your ****.........................
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Replies (2)
FNB (First National Bank)'s replyOfficial
07 Jan 2019, 11:05Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Jan 2019, 11:05
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
AH
Andre H's updateReviewer Update
23 Jan 2019, 15:00Local branch phoned me, took them 2-3 days to figure out if the R168 was a debit or credit and still got it wrong. They created R168 interest and deducted it, where as I actually over paid R168 which they owed me. After that issue they said they will close the revolving loan account, If i log onto my online banking it still shows there until today. Really FNB when did your service become so poor that all I do is write you e-mails about how bad your service is.
AH
Andre H's update23 Jan 2019, 15:00
Reviewer Update
Local branch phoned me, took them 2-3 days to figure out if the R168 was a debit or credit and still got it wrong. They created R168 interest and deducted it, where as I actually over paid R168 which they owed me. After that issue they said they will close the revolving loan account, If i log onto my online banking it still shows there until today. Really FNB when did your service become so poor that all I do is write you e-mails about how bad your service is.