Cant change where OTP is being sent without exposing myself to Coronavirus

In the spirit of social distancing, I attempted to change where my OTP is being sent via the FNB Call Center because this cannot be done via internet banking. I was told by the agent to go to an ATM to do this. When I informed the agent that there is a pandemic and that I am at risk of contracting Coronavirus in the crowded ATM queues, the agent told me to wear gloves. Offering medical advice when one is clearly not qualified to do so is a serious offence. Does FNB also support the panic-buying of toilet paper and hand sanitisers?