Cant change my OTP pin without my physical card

<p>Hi,</p> <p> </p> <p>So I dont have a physical card with FNB anymore as I dont use this account for anything other than for my Debit Orders - So Ive now changed phones and want my Banking app to be linked to my new phone, but I can not link them because my OTP that is required for verification is linked to my old number.</p> <p> </p> <p>I phoned the call center and they told me they can not help me unless I have my physical card for verification - I DONT HAVE ONE! And apparently there is NO other way of just changing my number to get my OTP to my new number. </p> <p> </p> <p>THIS is the reason I moved away from FNB because of all these unreasonable things needed to do simple things - I cant even change it on my online banking, because I need my Banking App to verify the change I want to do, which I CANT DO because its linked to my old number - This is all I want to do.... is change the OTP to be sent to my new number... thats it... not rocket science!?</p> <p> </p> <p>Honestly, id rather close the FNB account than spend half my day just to get a new card to allow me to be verified to change my number for my OTP., because I can actually jsut phone and ask to cancel my account... funny - you can phone in and cancel your account, but cant change a simple number...</p> <p> </p> <p>Please can someone phone me that that I can change my number for my OTP!</p> <p> </p> <p>REALLY guys ?</p>