Can't access MY money ????????????????

Extremely disappointed with this bank. They put a hold on my business account and when I try to call in I get transferred around and put on hold. When the phone was eventually answered they dropped. This is really unfair as I am a small business and I need to pay people and get things moving. It is the end of the month and I don't even have money for petrol. I expected more from this bank as it was my first choice when opening the account.